Problem Solving

Problem-solving skills are in high demand across industry sectors today.

You need to be better prepared to tackle real-world challenges, enhance your decision-making abilities, and contribute significantly to your organisation’s success.

Training Options Enquire Now
ACCREDITED BY

This course is accredited by the Project Management Institute, Inc. as a PDU Program.

DURATION & CREDITS

Hours: 15
PDUs: 15
Course Identifier: PMAC3014

DELIVERY

Online Instructor-led (15 hours)
Classroom (2 days)

PMAC is a Project Management Institute (PMI) Authorized Training Partner..

Problem Solving CourseOverview

Why is problem solving important? Good problem-solving skills are critical in your professional life. In the current fast-changing global economy, employers often identify everyday problem solving as crucial to the success of their organizations.

The course aims to provide you with the comprehensive knowledge and skills necessary to develop practical and creative solutions.

The overall goal of the course is to explore the essential ingredients and methodologies for effective problem solving in your work environment.

This course awards Certificate of Completion, evidencing your credibility and expertise.

What You will Learn

At the end of this program, you will be able to:

  • Explain the principles and importance of problem solving in the work environment
  • Identify the root cause of the problem by asking questions and gathering information
  • Investigate facts than guessing a solution
  • Identify strategies that help you identify the problem and choose the best solution
  • Apply critical thinking and decision-making skills for effective issue resolution
  • Describe and address barriers to effective Problem Solving
Upcoming Classes
Sat 5th Jul 2025 – Sun 6th Jul 2025

(2 days Weekends, 9:00 to 17:00 IST)

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Sat 16th Aug 2025 – Sun 17th Aug 2025

(2 days Weekends, 9:00 to 17:00 IST)

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Sat 20th Sep 2025 – Sun 21th Sep 2025

(2 days Weekends, 9:00 to 17:00 IST)

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    Course Syllabus

    Module 1: Foundation Concepts
    • The Importance of Problem Solving
    • Organizational Culture – it’s not my problem
    • Thinking Styles
    • Common Barriers to Problem Solving
    Module 2: Problem Solving Cycle
    • Identify the problem
    • Describe the problem
    • Gather and analyse data
    • Generate feasible solutions
    • Explore alternatives
    • Choose the best solution
    • Implement the solution
    • Evaluate the results of the implementation
    • Prevent the problem from recurring
    Module 3: Problem Solving Models
    • Mindtools
    • FEMA
    • The IDEAL Problem-Solving Model
    • Ishikawa Diagrams
    • The Kepner-Tregoe Method
    • DMAIC
    • Solution Engineering
    • TRIZ
    Module 4: Gudelines for Applying a Problem-Solving Method
    • Remove Biases
    • Be Open to Diverse Perspectives
    • Effective Communication
    • Practice Creativity
    • Practice Active Listening
    • Concentrate On Long-Term Results
    • Be Flexible and Open to Change
    Module 5: Using Critical Thinking in Problems Solving
    • Review “Wasted” Time
    • Tackle One Thing at a Time Problem
    • Internalize Intellectual Standards
    • Reshape Your Character
    • Deal with Your Ego
    • Redefine the Way You See Things
    • Get in touch with your emotions
    • Analyse group influences on your life
    • Tips for Transitioning from Unreflective and Challenged Thinker to Advanced and Master Thinker
    Module 6: Improving Decision Making
    • Make a plan
    • Be assertive
    • Ask an expert
    • Set deadlines
    • Limit choices
    • Weigh your options
    • Try experiments
    • Learn and improve
    Module 7: Creating Culture for Effective Problem Solving
    • Challenge the Status Quo
    • Eliminate Organizational Politics
    • Dismantle Silos
    • Inculcate Agile Mindset
    • Encourage Innovative Thinking
    • Reward Contributions

    Who Should Attend

    This course is suitable for all those professionals who are seeking to enhance their problem-solving skills. It is beneficial for:

    • Team Leaders
    • Team Members
    • Department Heads
    • Program Managers
    • Portfolio Managers
    • Business Analysts
    • Consultants
    • Quality Assurance Professionals
    • Quality Control Professionals
    • Project Managers
    • Operations Managers
    • Account Managers
    • Subject Matter Experts (SMEs)
    • PMO Professionals
    • All other professionals who are interested in improving their problem-solving skills

    Training Options

    Online Instructor-led
    • Experience live, interactive learning with The PMAC’s Online Instructor-led Course.
    • Engage directly with expert instructors and peers just like in a classroom session.
    • Enjoy the quality of interaction and engaging delivery.
    Enroll
    Onsite
    • Fulfill your training requirements with The PMAC’s In-house/Onsite Course at your premises.
    • Avail expertise of leading practitioners for professional development of your teams.
    • Request an appointment to tailor delivery to your needs.
    Contact

    Course Reviews

    Why Choose Us

    Renowned experts

    Leading practitioners who bring current best practices and case studies to the sessions.

    Experiential Learning

    Student activities with simulations and roleplays for highly engaging experience.

    Career growth

    Cutting-edge curriculum designed to develop those skills which are in high demand these days.

    Live classes

    Class with a live instructor and other delegates to help you communicate with your trainer and peers.

    FAQs

    Is this course right for me?

    Having excellent problem-solving skills helps you succeed in your career. This is because many businesses look for these abilities as a job requirement and also for career progression.

    The Problem-Solving Course is designed for professionals seeking to master the skills involved in determining a problem, identifying its root causes, prioritising solutions, and executing them. This course is essential for individuals and leaders in all functions and roles, including those working on projects, programs, and portfolios.

    Attending this course enables you to approach wider your job prospects – equipped with new problem-solving competencies to successfully manage challenges, and drive efficiency and innovation. It also improves your thinking style and decision-making ability.

    Do I gain practical skills?

    Yes, you do gain practical skills to effectively identify and resolve challenges by using Problem Solving Models and Critical Thinking. The course is delivered by the leading practitioners who bring real life examples, current best practices, and case studies to the sessions. This workshop involves multiple student activities, simulations, and hands-on exercises.

    How does my organization benefit from this course?

    Cultivating problem solving skills is crucial for any organization. It offers numerous benefits to businesses, significantly enhancing their operational efficiency, innovativeness, and overall competitiveness.

    For organisations, this training ensures that their employees are proficient in advanced problem-solving skills, leading to faster resolution of issues, enhanced productivity and overall organisational success.

    The skills acquired from this course help people excel at their jobs and lets them contribute to the successful accomplishment of goals more efficiently.

    Can I get some more understanding?

    Yes, for additional information, write to us at info@pmacconsulting.com

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    Disclaimer:

    “PMI”, the PMI logo, “ATP”, “ATP logo”, “the PMI® Authorized Training Partner seal”, “PMP”, “PMI-ACP”, “PMI-RMP,” “PgMP,”“PfMP”, and “CAPM”, “(PMI-CP)”, “PMI-PMOCP”, “PMI-PBA”, “CPMAI”, and “PMBOK” are registered marks of Project Management Institute, Inc.