Conflict Management

Master Conflict Management Techniques.

Improve your credibility and expertise to handle situations marked with differing stances.

Training Options Enquire Now
ACCREDITED BY

This course is accredited by the Project Management Institute, Inc. as a PDU Program.

DURATION & CREDITS

Hours: 8.00
PDUs: 8.00 Power Skills
Course Identifier: PMAC3013

DELIVERY

Online Instructor-led (8 hours)
Classroom (1 days)

PMAC is a Project Management Institute (PMI) Authorized Training Partner..

Conflict Management Course Overview

Mastering Conflict Management is important for professionals across all roles and industries.

In this highly interactive workshop, you will discover the common causes of conflicts and ways to resolve them. You will also explore conflict dynamics and behaviors people show when they are having differences.

Furthermore, you will learn to apply techniques for transforming conflict situations into satisfactory solutions at your workplace.

This course awards Conflict Management Certificate.

It’s an experiential learning workshop that involves:

  • Role Plays
  • Games and Group Activities
  • Audio and Video Clips
  • Interactive Simulations

What You will Learn

At the end of this program, you will be able to:

  • Demonstrate the knowledge and skills necessary to handle conflicts effectively
  • Apply various conflict management techniques
  • Explain the emotional aspects of conflicts and offer strategies for managing them
  • Communicate proactively and effectively with different types of people during conflict
  • Explore the different phases of conflict and the conflicting resolution model
  • Develop a proactive conflict approach for your organization
  • Manage and overcome conflicts proactively within teams, functions, and other stakeholders
Upcoming Classes
Sat 17th May 2025 – Sat 17th May 2025

(1-day Weekends, 9:00 to 17:00 IST)

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Sat 28th Jun 2025 – Sat 28th Jun 2025

(1-day Weekends, 9:00 to 17:00 IST)

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Sat 26th Jul 2025 – Sat 26th Jul 2025

(1-day Weekends, 9:00 to 17:00 IST)

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    Course Syllabus

    Module 1: Introduction
    • What is a conflict?
    • Levels of conflict
    • Disruption and innovation
    • Conflict Resolution Diagram (CRD) and process
    Module 2: Causes of Conflicts
    • Competition
    • Differences in objectives, values, and perceptions
    • Disagreements about role requirements, work activities, and individual approaches
    • Communication breakdowns
    • Personality Clashes
    Module 3: Understanding Conflict Styles and Communication
    • The anatomy of conflict
    • Recognizing unproductive conflict responses
    • Color energies model
    • Conflict through the color energies and DiSC® lens
    • Communication with opposite color energies
    Module 4: Conflict Resolution Techniques
    • 4 steps to productive conflict
    • Choosing productive conflict responses
    • Collaborate
    • Compromise
    • Smooth
    • Force
    • Withdraw
    Module 5: Preventing Future Conflict
    • Creating collaborative work culture
    • Leadership styles
    • Organizational politics
    • Psychological safety
    • Opportunities, recognition, and rewards

    Who Should Attend

    This course is suitable for all those professionals who are seeking to enhance their conflict management skills. It is beneficial for:

    • Project Managers
    • Business Professionals
    • Team Leaders
    • Team Members
    • Program Managers
    • Portfolio Managers
    • Functional Managers
    • All other professionals who are interested in improving their conflict management skills

    Training Options

    Online Instructor-led
    • Experience live, interactive learning with The PMAC’s Online Instructor-led Course.
    • Engage directly with expert instructors and peers just like in a classroom session.
    • Enjoy the quality of interaction and engaging delivery.
    Enroll
    Onsite
    • Fulfill your training requirements with The PMAC’s In-house/Onsite Course at your premises.
    • Avail expertise of leading practitioners for professional development of your teams.
    • Request an appointment to tailor delivery to your needs.
    Contact

    Course Reviews

    Why Choose Us

    Renowned experts

    Leading practitioners who bring current best practices and case studies to the sessions.

    Experiential Learning

    Student activities with simulations and roleplays for highly engaging experience.

    Career growth

    Cutting-edge curriculum designed to develop those skills which are in high demand these days.

    Live classes

    Class with a live instructor and other delegates to help you communicate with your trainer and peers.

    FAQs

    Is this course right for me?

    Mastering Conflict Management is important for professionals involved in all functions and roles.

    This course empowers you with improved conflict resolution skills, allows you to foster a more harmonious and productive work environment.

    Attending this course enables you to approach wider your job prospects – equipped with effective conflict management competencies demanded by the industries these days.

    Do I gain practical skills?

    Yes, you do gain effective conflict management skills which you can apply right away in your workplace for successful outcomes. The course is delivered by the leading practitioners who bring real life examples, current best practices, and case studies to the sessions. This workshop involves multiple student activities, simulations, and hands-on exercises.

    How does my organization benefit from this course?

    In the dynamic business environment, where collaboration and teamwork are key success factors, the ability to identify and resolve conflicts efficiently is highly relevant for ensuring positive outcomes.

    For organisations, this training ensures that their employees are proficient in conflict management skills for working together and accomplishing organizational goals.

    The skills acquired from this course help people excel at their jobs and lets them contribute to their organization’s business growth.

    Can I get some more understanding?

    Yes, for additional information, write to us at info@pmacconsulting.com

    Related Programs

    Disclaimer:

    “PMI”, the PMI logo, “ATP”, “ATP logo”, “the PMI® Authorized Training Partner seal”, “PMP”, “PMI-ACP”, “PMI-RMP,” “PgMP,”“PfMP”, and “CAPM”, “(PMI-CP)”, “PMI-PMOCP”, “PMI-PBA”, “CPMAI”, and “PMBOK” are registered marks of Project Management Institute, Inc.